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Information and Help
How to Place an Order
Adding Items to your Cart
Using the shopping cart is easy. Simply follow these steps:
- Find an item that interests you, by browsing the product category pages on the left of the site, or by using the search function.
- Select a type, an amount, and then a quantity of a product before pressing the 'Add To Order' button.
- When you've finished adding items to your Shopping Cart, click the 'My Order' button, which can be found at the top of every page on our store.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. If you decide that you don't want to purchase a particular item at this time, you can click the 'delete' link to remove it. When you're ready to place an order for everything listed in your cart, click the "Complete Order" button. You will then be taken to the first page of the order form.
Logging InIf you are an existing customer simply enter your email address, and password before pressing login to proceed.
RegisteringIf you are a new customer, then you must enter some details about yourself, including your full name, email address, shipping information etcetera. You can also select your preferred currency to view our prices, which can be changed later from your account, and set your preferences for our mailinnglist.
Once you submit the registration form, you will be sent an email. The email requires clicking a link, to active your account. After this you will be a fully fledged customer and you won't have to enter your shipping details and preferences again.
Review Your OrderCheck the items listed in your order, and the postage charges, and make sure you are happy with it, before pressing 'Continue' to proceed to the final order page.
Submit the OrderAfter reading and agreeing with the terms and conditions shown, press the 'Submit Order' button.
Once your order is placed, you will recieve a confirmation email containing all the details of your order. The email requires clicking a link, to confirm your order. We will not process your order unless you confirm. Your order will be processed and shipped immediately, or within 24 hours of receiving your confirmation and payment.
When your order is shipped, you will receive a final email containing all the shipment and delivery details and other order/product related information.
Problem with Ordering ?
Cookies are necessary for shopping on the site, and they are integral in making the Shopping Cart work efficiently. Programs such as WebFree, Guard Dog, Cookie Cutter, Cookie Monster, Junkbuster, Watchdog, and even certain browsers can be set to suppress cookies.
The way to ensure your cookies are working varies from browser to browser. For example, Netscape allows you to change the settings to accept cookies by clicking Preferences on the Edit drop-down menu, then choosing Advanced and adjusting the settings in the Cookies box.
If you are using Internet Explorer, click the Tools drop-down menu, then click "Internet Options..." Click the Security tab, and then click the Custom Level button. Click the radio buttons next to Enable beneath both "Allow cookies that are stored on your computer" and "Allow per-session cookies (not stored)." This should enable your browser to accept cookies.
If you are seeing an 'Internal Server Error 500' somewhere within the ordering system (or website), then please contact us immediately including the URL and what you were attempting to do when it happened. Occasionally with ongoing development work on the site this may occur from time to time.
If, for some reason, you are unsure about placing your order or have any queries about the process before proceeding please do get in touch.
Stock Availability
Generally speaking if you can add an item to your shopping cart, then this item is in stock and ready for your order. If something is temporarily unavailable then it just won't be available on our site until we get more stock.
Minimum Order Amount
We have a minimum order amount of $ 25. If this is a real problem for you, then please contact us and we'll see what we can do.
Payment Methods We Accept
Credit Card
We accepts Visa, Mastercard, and American Express cards. In the ordering process you can safely enter your credit card details via our secure payment processor. When your payment is authorised, it will be reserved on your account, and debited once we have shipped your order. We will not store any of your creditcard details.
Western Union
You can wire the payment via Western Union online, using most popular creditcards, or from your local bank or exchange office using cash. Please note, that due to the constant fluctuation of the Euro against the Dollar, Western Union payments should be made in Euro (fixed currency). Therefore, do make sure we receive the total amount in Euro and not in any other currency. Details regarding Western Union payment will be included in your order confirmation email.
You can transfer the funds directly to our bank account using the information which you will receive when ordering. Please make sure you transfer the total amount in EURO currency only and that bankfees are paid for at your side.
CashWe accept cash payments in US dollars, Euros, and British Pounds. At the day of payment, please use the exchange rate converter on this website, to convert the grand total to your currency. Please make sure to include only bank notes (no coins) and send it as registered and insured mail. We accept no responsibility for money getting lost in the post.
PayPalYou can also send payment to us via PayPal.com. When placing your order just select the PayPal option and you will be redirected to their site to complete the payment.
Please make sure when wiring or posting your payment, that you include the ID of the order that it relates to.
For further information about each method please click on the links below:
Visa, Eurocard-Mastercard, American Express, Banktransfer, Cash by Mail, Western Union, and PayPalWholesale Ordering
If you are interested in ordering wholesale quantities of any of the products on our site please contact us for information. We have a huge wholesale section ordinarily unavailable to the general public.
Where We Are
We are physically located in a well-organised, clean, comfortable and professional workspace and office in Haarlem, the Netherlands.
Postage and Shipping
We are based in Europe, the Netherlands, and send orders all over the world daily. Postage charges will be calculated and added to the total price of you order automatically. Use the shipping calculation page to calculate your shippingcosts based on the weight of your products. Please note that some weight (for packaging material) should be added to your order.
Shipping costs are most economic for packages under 2 kilograms total weight.
The postage charges include the service: "TNT Post Registered Priority Delivery", which means the package is sign-for, and returned to sender incase of being undeliverable. So your order is shipped fast, secure, and does not get lost, or delivered to the wrong person. And, incase of undeliverable for any reason, it will be sent back to us.
Goods are usually shipped within 24 hours after receiving your payment. Delivery takes 3 to 6 days for European orders, or 6 to 12 days for International orders.
Package Delivery
Orders from us are sent via registered mail, which means that you have to sign for the parcel upon arrival. Noone else can receive the package. If you aren't in when the postman calls they will normally leave you a note telling you to collect it from the mail depot.
Terms and Conditions
Due to the nature of some of the products we sell, we must ask that before placing an order you read and agree to the Terms and Conditions.
Contact Us
Should you need to get in touch with us for any reason please use this form.
Your Account
When you are logged into your account you can:
- Log off (preferred when using public computers)
- View and update your delivery details and password.
- Select your preferred currency (for viewing our prices)
- Set your preferences for our mailinglist (we will not spam you, but surprise you with infrequent notifications)
- View your current, pending and shipped order details, and submit a question related to it, and you can view all your previously ordered products, and access them again easily
- Add products to your favourites - Favourites allow you to store a list of products which you like, and can return to easily if you'd like to order them again. You can then access your list at any time from the top of the site. This page will also allow you to send your list to a friend. (note that we do not make email addresses available to third parties, nor add them to our or any other mailinglist)
You need to be registered and logged in to make use of these features, and you will be asked to do so if you're not already.
Articles
Our articles page contains a large collection of links to websites and documents related to our products. You can view them all from the main articles page, or usually product descriptions will have associated links within the text and references.
The articles we provide links to, are purely intended for historical, scientific and educational purposes and should never be interpreted as a recommendation for a specific use of the products.
News
To keep up-to-date with our latest products and special offers you can visit the news page. Anything to do with new products and special offers will be listed here.